Back to homeArizona solar consumer resources · reviewed August 29, 2026
Arizona has different complaint routes depending on the problem. This page starts with the major Arizona solar records, then shows where to file and what state law says about contracts, installation and interconnection.
Arizona's court-approved agreement with Sunrun and Vivint Solar includes $600,000 in civil penalties, $50,000 in fees and costs, and a $600,000 Total Restitution Amount. It also sets complaint-handling, roof-work and home-transfer requirements.
Read what the agreement requires ↓See other documented Sunrun investigations and enforcement →
Arizona, the U.S. Department of Justice and the Federal Trade Commission sued Vision Solar and related defendants over alleged telemarketing violations and alleged misrepresentations involving residential solar sales. The allegations are claims in the case, not findings by this site.
Read the Arizona AG announcement ↗The Arizona Attorney General reports that the Court of Appeals vacated the Corporation Commission decision authorizing a special APS rooftop-solar surcharge and sent the matter back for further proceedings. This is a utility-rate issue.
Read the Arizona AG update ↗The U.S. Bankruptcy Court for the District of Arizona lists Titan Solar Power AZ, Inc. under case 2:24-bk-04979-DPC. The listing does not determine the status of an individual customer's loan, warranty or bankruptcy claim.
Titan Solar Power bankruptcy tracker →The Attorney General investigates consumer complaints involving deceptive or unfair practices in the sale or advertising of goods and services. Its complaint guidance asks for events in date order and copies of contracts, advertisements, warranties, proof of payment and other supporting records.
File an Arizona consumer complaint ↗The ROC investigates alleged violations of licensed and unlicensed contracting laws. A workmanship complaint can lead to a jobsite inspection and, when the investigator finds work below minimum industry standards, a written directive for corrective work.
Open the ROC complaint process ↗The ACC can investigate certain disputes involving regulated utilities, including rates, billing responsibility, utility service and utility procedures. Its Consumer Services page specifically says it cannot assist with complaints regarding solar companies.
ACC Utilities Consumer Services ↗The Attorney General has a dedicated page for consumers seeking relief under the 2025 Sunrun agreement. It also explains what to do when the complaint involves a new Sunrun or Vivint Solar issue outside the settlement process.
Arizona AG Sunrun settlement page ↗Arizona sued Sunrun Inc. and Vivint Solar Inc. under the Arizona Consumer Fraud Act over alleged conduct involving solar marketing, advertising, sales and leasing. The case ended in a court-approved stipulated consent agreement. Sunrun and Vivint Solar denied the allegations, and the agreement says the settlement is not an admission of wrongdoing.
The agreement sets $600,000 in civil penalties, $50,000 in attorney's fees and costs, and a $600,000 Total Restitution Amount. The restitution amount is not limited to cash checks. The agreement allows qualifying resolutions to include cash, credits, rate reductions, contract changes or cancellations, repairs, labor and other relief. If the credited restitution is below $600,000 after the two-year restitution period, the remaining amount is paid to the State for the Consumer Protection-Consumer Fraud Revolving Fund.
The agreement covers eligible complaints received during the two years after May 22, 2025 and unresolved complaints received before that date. The Arizona Attorney General directs eligible consumers to file through the Sunrun complaint route listed on its settlement page.
The consent agreement says only the State and the defendants may enforce its terms and that it creates no private right of action. It also says the agreement does not limit private parties' other remedies under applicable law.
Arizona AG settlement instructions ↗Read our broader research on solar sales, financing and complaint handling →
An Arizona consumer who contacts customer service with an issue or question must be assigned a unique complaint number so the issue and outcome can be tracked.
Agreement ¶ 17 ↗Sunrun must use commercially reasonable efforts to staff customer service at levels sufficient to provide a response within two business days. A read receipt or generic automated reply does not count.
Agreement ¶ 18 ↗If the issue is still unresolved 60 days after the initial response, the agreement requires a written status update. It then calls for commercially reasonable efforts to send another written update at least every 30 days while the matter remains unresolved.
Agreement ¶ 21 ↗For general complaint handling, the agreement requires at least 180 days of resolution efforts after the initial response before Sunrun determines that a mutually agreeable resolution cannot be reached. For an Eligible Complaint under the restitution process, the agreement calls for 180 days of informal resolution efforts after receipt before an additional resolution attempt and specified options.
Agreement ¶¶ 21 and 43–45 ↗The agreement lists several forms of relief that can be credited toward the Total Restitution Amount. They include cash payments, credits, rate reductions, reduced monthly payments, reductions to annual increases, contract cancellations, waived amounts, repairs, free labor, system removal or reinstallation work, and other contractual adjustments.
Those are categories allowed by the agreement. They are not a promise that every eligible consumer will receive a particular remedy or dollar amount.
Read the restitution provisions ↗The agreement requires a written estimate of the cost to remove and reinstall the system. If the customer agrees to pay that cost, Sunrun must use commercially reasonable efforts to schedule the work, with a goal of completing removal within 90 days of the customer's notification. After the customer reports that the roof or other construction work is finished, the agreement sets another 90-day goal for reinstallation and reactivation.
When delay beyond those periods is not caused by forces outside Sunrun's control, the agreement provides for credits, refunds or payments for certain lease payments, fees or charges that accrue during the excess delay.
Agreement ¶¶ 30–32 ↗After notice of a pending or completed home sale, the agreement requires a reasonable lease-assignment form and an updated buyout price within 30 days. It also sets timelines for any required credit review and for moving invoices to an approved assignee after closing.
The agreement says Sunrun and Vivint Solar may not unreasonably hinder or delay an assignment.
Agreement ¶¶ 33–37 ↗For agreements covered by A.R.S. § 44-1763, the contract must be signed and dated, use at least ten-point type, and include a separately acknowledged right to rescind for at least three business days after signing and before installation.
The statute also requires disclosures about total price or cost, interest and fees, payment terms, certain tax incentives and conditions, warranty or maintenance transfers, restrictions affecting transfer of the system or the property, and the total cost of maintaining and operating the system over its life.
Savings claims have additional rules. A sales document or presentation that states or suggests financial savings must substantiate the methodology used to calculate those savings. The statute also contains rules for historical and projected utility-rate comparisons and warns that utility rates, rate structures and tax incentives can change. Section 44-1763 also contains an exception for certain transactions involving the sale or transfer of the real property.
Read A.R.S. § 44-1763 ↗Keep the signed agreement, financing documents and proposal showing the system price, installation or service fees, payment amount, payment frequency and any annual increase.
Arizona contract disclosures ↗Keep screenshots, proposals, emails and texts showing projected utility bills or savings. Arizona law specifically addresses the methodology and rate assumptions behind savings claims.
Read the savings provisions ↗Keep written statements about tax credits, rebates or eligibility. Arizona's contract statute requires certain incentive disclosures, and the Attorney General's solar-sales guide warns about promises of a tax credit to a consumer who does not have taxable income.
Arizona AG solar sales guide ↗Arizona law requires disclosure of certain restrictions or third-party approvals affecting transfer of the system or the real property. Keep transfer documents and communications about selling or refinancing the home.
Read the transfer provisions ↗A.R.S. § 44-1762 sets warranty or energy-production-output requirements for covered solar devices and requires a written statement describing warranty responsibilities and performance data.
Read A.R.S. § 44-1762 ↗For covered installations, Arizona law requires an individual installing a photovoltaic device to possess the appropriate contractor's license. The Registrar of Contractors provides the state license search.
Search Arizona contractor licenses ↗A.R.S. § 44-1762 requires covered solar installations to comply with applicable fire, safety and building codes and other applicable federal, state and local laws.
Read the installation standards ↗For workmanship concerns, keep photos, inspection reports, permits, repair estimates and license information. The ROC complaint process may include a jobsite inspection.
Arizona ROC formal complaint ↗A.R.S. § 44-1764 requires a complete interconnection application to the utility before a covered distributed-energy system is installed, energized or interconnected. The statute says the system may be installed if the utility does not approve or deny the application within 60 days. It also allows a utility with fewer than 75,000 customers to waive the section's requirements.
Separately, A.R.S. § 44-1763 says recurring payments under a distributed-energy system lease may not begin until the system is energized and interconnected. For disputes with a regulated utility over rates, billing, service or procedures, the ACC may be the relevant route. The ACC says it does not handle complaints against solar companies.
Read A.R.S. § 44-1764 ↗The Attorney General warns about salespeople insisting that a contract must be signed then and there. Keep messages, appointment notes and any claimed deadline.
Read the Arizona AG guide ↗The AG warns about claims that solar will cost nothing or produce instant savings. Arizona law also requires substantiation when a solar sales document or presentation states or suggests financial savings.
Arizona AG solar sales guide ↗The AG guide tells consumers to verify claims that a salesperson works for or with a utility. In a separate 2023 lawsuit, Arizona also alleged that Vision Solar telemarketers at times falsely claimed affiliation with a utility company or government agency. Those allegations were claims in the lawsuit, not findings by this site.
Read the Arizona enforcement record ↗The AG specifically warns consumers not to allow a company to create an email account for them or sign documents on their behalf. Keep the complete electronic contract package and any records showing how documents were sent or signed.
Read the Arizona AG guide ↗Keep the sales proposal, complete signed or electronic contract, financing or lease documents, tax-credit or savings statements, utility bills from before and after installation, production records, permits, inspections, contractor-license information, roof or repair records, cancellation attempts, complaint numbers and company correspondence. The Arizona Attorney General recommends putting events in date order, using dates when possible, sending copies of supporting records and keeping the originals.
Arizona Attorney General complaint guidance ↗Follow documented state actions involving Sunrun without blending investigations, lawsuits and settlements together.
Open the Sunrun research hub →Compare Arizona's settlement with separate government records from Texas and Michigan.
Read the research →Bankruptcy records, warranty research and customer resources for former Titan customers.
Open the Titan tracker →Browse published research, company pages and case trackers.
Browse research →Arizona Attorney General
Open source ↗Arizona Attorney General
Open source ↗Arizona Attorney General / Maricopa County Superior Court
Open source ↗Arizona Attorney General
Open source ↗Arizona Legislature
Open source ↗Arizona Legislature
Open source ↗Arizona Legislature
Open source ↗Arizona Registrar of Contractors
Open source ↗Arizona Registrar of Contractors
Open source ↗Arizona Corporation Commission
Open source ↗Arizona Attorney General
Open source ↗Arizona Attorney General
Open source ↗U.S. Bankruptcy Court for the District of Arizona
Open source ↗This page summarizes statutes, agency guidance, a court-approved settlement and other public records. The original source controls when the exact wording of a deadline, remedy or legal requirement matters. This page does not determine whether a particular contract violates Arizona law or whether a consumer qualifies for settlement relief.