Back to homeCompany watch · Sunrun
How Sunrun says ethics concerns can be reported, what its current policies say, who leads the relevant functions, and what the public record shows.
SolarComplaint.com is an independent consumer research and editorial publication. It is not affiliated with, endorsed by or sponsored by Sunrun.
Sunrun’s current governance library publishes an October 2025 Code of Business Conduct and Ethics and an October 2025 Whistleblower Policy. The Code identifies AllVoices as a reporting resource. Consumers should verify the live reporting route against Sunrun’s current governance materials before submitting.
Before submitting, verify the live reporting information against Sunrun’s current governance materials.
This timeline keeps company policy updates, investigations, settlements and lawsuit allegations separate. Their legal and procedural status is not interchangeable.
The Texas Attorney General announced an investigation involving Sunrun and other residential-solar companies. An investigation is not a finding of wrongdoing.
Texas Attorney General source ↗Sunrun's governance library currently lists an October 2025 Code of Business Conduct and Ethics and an October 2025 Whistleblower Policy. The Code identifies AllVoices as a reporting resource.
Sunrun governance documents ↗A federal court order summarizes a homeowner's allegations concerning panel removal, roof replacement and contract-buyout costs. The allegations were not findings of wrongdoing.
Federal court order ↗Arizona's court-approved agreement resolves allegations concerning solar sales practices and includes consumer-relief and complaint-handling terms. The companies denied the allegations.
Arizona source ↗Connecticut alleged unlawful residential-solar sales conduct involving contracts, signatures, permits and non-functioning systems. Lawsuit allegations are not court findings.
Connecticut Attorney General source ↗Sunrun’s live governance library currently lists an October 2025 Whistleblower Policy.
Separately published standards for Sunrun vendors and third-party relationships.
The current Sunrun index for governance and ethics materials.
A public company statement about integrity, accountability and transparency.
A homeowner may deal with a salesperson, installer, roofer, dealer, contractor or other third party rather than a direct Sunrun employee. Sunrun publishes a separate Vendor Code of Conduct, so it is worth documenting the person’s company, role, how the relationship to Sunrun was represented and which documents identify the vendor or partner.
Calls, visits, contract changes, service events and follow-up communications in chronological order.
The salesperson, representative, manager, installer, vendor or employee involved when known.
Material statements quoted accurately, separated from your interpretation or conclusion.
Contracts, change orders, emails, texts, proposals, screenshots, permits, invoices and service records.
Relevant customer-service, BBB, regulatory or written escalation attempts.
The AllVoices confirmation, report number, submission date and later responses.
These names appear because Sunrun publicly identifies their corporate responsibilities. Inclusion does not allege that any individual participated in, knew about or is responsible for a particular consumer complaint.
Sunrun identifies Mary Powell as its CEO. Her inclusion here documents current corporate leadership and does not connect her to any individual consumer complaint.
Verify role ↗Sunrun identifies Paul Dickson as President and Chief Revenue Officer, making his role relevant to research on the company's sales and revenue leadership structure.
Verify role ↗Sunrun says Jeanna Steele oversees legal affairs and responsible business practices, including governance. Sunrun has also identified her publicly in ethics and compliance communications.
Verify role ↗Sunrun says Chance Allred oversees Customer Strategy, Customer Engagement, Sales Operations, Marketing, Employee Experience and direct-to-consumer sales.
Verify role ↗Sunrun says Patrick Kent leads installation and field-service fulfillment, making his role relevant to installation, service and field-operations research.
Verify role ↗One source-based index for state actions and related SolarComplaint.com research.
FloridaSunrun roof-removal and contract-buyout disputeA federal court order, later procedural history and Florida consumer resources.
ConnecticutConnecticut Attorney General v. SunrunA plain-language guide to the allegations and primary government record.
Current AllVoices reporting, ethics documents, vendor standards and leadership responsibilities reviewed.
Expanded with the federal court source, Florida solar disclosure rules and reciprocal Sunrun research links.
Primary Attorney General source; investigation status is kept separate from any finding.
SolarComplaint.com keeps internal ethics reporting separate from consumer complaints, contractor complaints, financing complaints and legal claims. The appropriate external route depends on the situation and state.
Reviewed September 7, 2026. Sunrun can change reporting systems, policies and executive roles. Before filing, verify current information against Sunrun’s governance page and live AllVoices portal. Primary sources control if a SolarComplaint.com summary differs from the underlying record.
Read the research methodology and corrections policy.