Back to homeMassachusetts official complaint route
The Consumer Advocacy and Response Division accepts complaints involving businesses, home improvement contracts, financing, and related consumer issues.
The Consumer Advocacy and Response Division accepts complaints involving businesses, home improvement contracts, financing, and related consumer issues.
For a residential-solar complaint, keep the sales proposal, signed or electronic contract, financing or lease documents, utility bills, production records, permits, inspection records, cancellation attempts, and company correspondence.
Open the official Massachusetts complaint page ↗GBH reported more than 420 Sunrun suits against Massachusetts customers since 2023 and at least two dozen homeowner cases asserting consumer-fraud or related claims.
GBH News · Source dated Apr 28, 2025Read the source and case details ↗Browse Sunrun lawsuits, investigations and consumer resources →Instructions for Massachusetts residents with unresolved concerns involving a regulated electric, gas, or water company.
Massachusetts Department of Public Utilities · Verified Aug 16, 2026Open official source ↗Official instructions for locating DPU filings and requesting records that are not already available online.
Massachusetts Department of Public Utilities · Verified Aug 16, 2026Open official source ↗State information about solar marketing claims, consumer precautions, complaint channels, and current program notices.
Massachusetts Department of Energy Resources · Verified Aug 16, 2026Open official source ↗